Revolutionizing ordering for sports & entertainment.
Sports and entertainment venues needed a way to modernize ordering across every platform they run. We helped create a fully integrated mobile and kiosk ordering suite connecting multiple devices, payment methods, point-of-sale systems, and loyalty programs into one operation.
At a glance
- Client type
- Enterprise
- Headquarters
- California, USA
- Industry
- Sports & entertainment
- Market reach
- Global
- Data infrastructure
- Cloud
What it does
- Mobile ordering
- Integrated kiosk
- Payments
- Real-time ordering
- Facial recognition
- POS integrations
- Delivery management
- ERP integrations
- Loyalty integrations
Overview
A mobile and kiosk ordering system tailored for sports and entertainment venues, enabling faster and more efficient service at scale.
The suite spans mobile ordering, back-of-house kitchen management, delivery logistics, and order throttling, and ties together kiosks, order-taker tablets, facial recognition devices, payment terminals, and phones. Integrations to leading point-of-sale systems including Simphony Micros, NCR and Square, plus loyalty programs including Fan Maker and Venuetize keep operations smooth across major league baseball stadiums, NFL stadiums, NBA arenas, MLS venues, and concert venues nationwide.
The challenge
Venues face enormous demand spikes during games and events and need ordering systems that stay fast under load while integrating with whatever platforms each venue already runs. Different venues use different point-of-sale systems, loyalty programs, and kitchen management tools.
The challenge was a unified solution that could streamline ordering, cut wait times, and absorb the traffic typical of a full house. It had to work across many hardware devices and stay reliable at transaction scale, without creating a bottleneck in service.
- High-volume demand
- Diverse point-of-sale and loyalty systems
- Multiple hardware devices
- Real-time kitchen and delivery management
What we achieved
The integrated system has been deployed across venues from MLB stadiums to NFL and NBA arenas, improving service speed, customer satisfaction, and overall efficiency.
With mobile ordering, kitchen management, delivery, and integrations into numerous POS systems and loyalty programs, the platform reduced operational friction while increasing revenue. Venues benefit from smoother order processing, better inventory management, and stronger customer loyalty, and can scale for high-demand events without adding staff to absorb the difference.
Outcome
35%
Reduction in ordering time during peak events
20%
Increase in average order value across all venues
100+
Major sports and entertainment venues globally
Stack
This is the bar.
Systems like this one are the standard we hold, and the reason we trust Neural Ops with client work today: the engineers who delivered them are the ones reviewing what the agents write.